Refund policy

Refund Policy

Our policy lasts 30 days.
If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Return:
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be returned in its original packaging.

Non-returnable Items:
Certain types of goods cannot be returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines

  • Intimate or sanitary products

  • Hazardous materials or substances

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software

  • Certain health and personal care products

Proof of Purchase:
To complete your return, a receipt or proof of purchase is required.
Do not return your purchase to the manufacturer.

Partial Refunds (if applicable):
In some cases, only partial refunds are granted, such as for:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

  • Items returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company, as it may take some time before the refund is officially posted.

  • Contact your bank, as processing time may be required.

If you have done all of the above and still have not received your refund, please contact us at: info@horya-store.com

Sale or Promotional Items (if applicable):
Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable):
We only replace items that are originally defective or damaged. If you need to exchange your item for the same product, please send us an email at ecom.ja.mail@gmail.com and mail your item to: France.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once we receive the returned item, a gift certificate will be sent to you by mail.

If the item was not marked as a gift at purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, who will be informed of your return.

Shipping:
To return your product, please send it to the following address: France.

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.